1. Gap Analysis Against ISO 9001:2015

  • Business Excellence’ team will conduct an initial assessment/gap analysis according to the scope of services with reference to the STANDARD including office as well as sites
  • A comprehensive written report will be presented to the Top Management on the status of the compliance against standard’ requirements in order to know as to what are the gaps

2. Awareness Training on ISO 9001:2015 and Best Practices

  • Business Excellence’s team will provide awareness training to the key process owners and relevant staff, on the requirements of the standard
  • Further to this, they’ll explain how these requirements apply to their business

3. Documentation

Business Excellence’ team will provide full assistance for the development of documentation according to the requirements. These documents will be of different types at different levels (in the order of importance) including policies, manual, system element procedures, and associated ‘forms’ including RACI matrix, process maps, risks & opportunities register, KPI’s, etc

4. Implementation of QMS

Business Excellence’ team will extend its full support in regards to the implementation of the aforementioned documented management systems in letter and spirit this may include SWOT analysis, process mapping, setting objectives & targets, development of RACI matrices, training need analysis, internal audit, corrective action including root cause analysis, management review meeting etc

5. Mock Third Party Assessment Against ISO

  • Finally, a mock assessment by the ‘Business Excellence’ team will be performed before third-party arrives
  • The detailed report of which shall be submitted to the management and will help rectify the non-conformities & concerns
  • However, management to ensure rectification of the identified concerns within the time frame, as agreed

6. Review &/or Audit Against ISO 9001:2015 by the Certification Body

  • The selected third party to review documentation including records
  • Lastly, conduct an onsite audit

7. Closing Out of Non-conformities

  • Consequent upon the independent review and assessment by the relevant authority, the corrective action plan to be developed for each of the non-conformities
  • Business Excellence to provide guidance to implement the corrective action plan

Process for development and implementation of QMS against ISO 9001:2015